Collision Repair Consumer Resources
At Mark’s Body Shop, we’re dedicated to educating our customers about their rights after a car accident. We’ve been in the collision repair business for more than 35 years, so we know from experience that consumers are bombarded by insurers by conflicting and confusing information.
Insurers impose themselves into the collision repair process to try to steer you to their preferred shops. Their motivation for doing this is to increase their profit margins, often at the expense of the quality and safety of your repair. They don’t have the right to do this unless they are electing to repair as an option in the terms of your insurance company. They typically don’t exercise this repair option because historically electing to repair made insurers equally liable for the quality and propriety of the repair as the shop that performed the work (Automotive Education and Policy Institue).
Insurers now prefer to have a “direct repair” relationship with auto body shops. This allows them to dictate how that shop will fix your vehicle, without taking responsibility for the quality or safety of the repair. This represents a clear conflict of interest for the shops that enter into this kind of direct repair relationship, and can have dire consequences for you, the consumer.
We care about our customers. We’ve developed long-standing, repeat relationships with them over the 35 years we’ve been in collision repair. We want to help you get the information you need to protect yourself from unsafe, low quality repairs. One of the ways we seek to do this is by providing you with these consumer resources so that you’ll understand your rights and avoid the steering that’s all too common in the industry today.
Click to download these free consumer resources:
- Ford Consumer Collision Repair Awareness Message
- Consumer Parts Notice and Authorization
- Consumer Vehicle Damage Insurance Election Form
- Model Code of Professional Ethics for Collision Repairers
- National Association of Insurance Commissioners (NAIC)
- Testimony by Professor Daniel Schwarcz to a Senate Committee: Discusses the lack of information car insurers provide to consumers. This testimony also deals with and the poor job the state departments of insurance do of policing, regulating, and assisting consumers with insurance issues.