Post-Repair Inspection | Diminished Value Case Study
This MazdaSpeed 6 was referred to us for a Post-Repair Inspection by Auto Damage Experts leading experts in diminished value appraisals and consulting. We found serious problems with the safety and quality of the repair, and made this video as a case study to help consumers understand the limitations insurance companies put on their “preferred” shops.
The owner of this vehicle was pressured into taking his car to direct repair shop, told by his insurance company that they couldn’t guarantee that the repair would be warranted unless he took the car to their preferred (or DRP) shop.
This was intentionally misleading (click here to read about “5 Things Insurance Companies Say to Mislead You”).
- The body shop always provides the warranty on their repairs, not the insurance company.
Post-Repair Inspection Found Used, Substandard Parts
The owner immediately experienced problems with his repair, as he found water leaking into the interior. He brought the car back to the direct repair shop three times, and still couldn’t get the problems resolved. Finally, he took it to Auto Damage Experts, who discovered that used parts had been used in the repair. The use of these substandard parts raised a big red flag, and prompted them to refer the car to us for a post-repair inspection (click here to learn more about our post-repair inspection services).
“No mechanic wants to use substandard parts in a repair. It’s easier to use high quality, OEM parts from the manufacturer,” Mark Schaech, our VP of Operations, explained, “So, that leads me to believe that the direct repair shop must have been pressured into using these parts by the insurance company.”
Post-Repair Inspection Found Severe Corrosion After Only One Month
We found rust developing through the repair after only a month. Imagine what this vehicle would look like in a year. The vehicle was lacking vital corrosion protection throughout, which is a serious safety issue, threatening the structural integrity of the vehicle.
Vehicle Damage Likely Adds Up To A Total Loss
The final disposition on this vehicle is undetermined, but we found that the re-repair costs are estimated to be a minimum of $17,000 and the likelihood is that additional hidden damages may be discovered. This car is only valued at $15,000, so it’s likely that this vehicle will be deemed a total loss.
At first glance, a repair may look good, however, it’s what lies beneath the paint that could very well harm you and your family’s personal safety and economic well-being. It’s our hope, in posting this video, to educate consumers about their rights after an accident, because these kinds of substandard repairs are simply dangerous.
We would like to thank Auto Damage Experts for their referral of this customer to us and for their on-going business consulting for Mark’s Body Shop. If you feel that you could benefit from ADE’s services, you can learn more about them and their services at www.AutoDamageExperts.com.
If you are in the Baltimore area, and have need for collision related services, Mark’s is prepared to provide you the finest in service and workmanship at fair and competitive pricing. At Mark’s Body Shop, we work with all insurance companies, however, when your vehicle placed in our trust WE WORK FOR YOU!
Special Thanks to the following companies for embedding this video on their website, and helping us inform consumers about their rights after a car accident: